Strategic Offshoring to India : Enhanced Efficiency & Cost Optimization for US Company

“A US company sought to offshore roles like HR, Logistics, Technology, and Finance to India for remote management, aiming for cost optimization without quality compromise.”

This case study explores a US company's initiative to offshore various roles to India, focusing on roles that are primarily remote, non-client facing, and computer-based. The primary objective was to achieve cost optimization while maintaining high-quality standards. Roles in HR, Logistics, Technology, Finance, and others were identified for offshoring.

The project involved a comprehensive approach, starting with a detailed analysis of India's capability to support BPO operations. It included identifying needs, conducting market research, and selecting vendors through a meticulous RFQ and proposal evaluation process. Due diligence and negotiations were crucial steps to ensure a beneficial arrangement for both parties.

Communication and meetings with potential customers were integral to the process, supporting internal deliberations and contributing to the final decision-making. The aim was to establish a clear understanding of the requirements and expectations from the BPO service provider.

The process culminated in the successful finalization of a BPO service provider within a remarkable timeframe of just two months. This expedited decision-making process was crucial in maintaining business continuity and momentum.

 Impacts:

• Efficient Offshoring Strategy Implementation
• Significant Cost Savings Realized
• Streamlined Operations in Key Business Areas
• Strengthened Global Business Presence
• Enhanced Organizational Flexibility and Scalability

Outcomes:

• Successfully finalized a BPO service provider in a brief two-month period.
• Projected savings for the financial year 2024 are estimated at USD 1 million.
• Implementation of the offshoring strategy began, marking a significant step in the company's global expansion and cost optimization efforts.